Use cases
See it in context
The platform is deployed differently depending on what you’re selling and how you bill for it. Here are the most common deployment patterns.
SIP trunk provider
Postpaid billing with destination-based rates and telecom tax
You sell SIP trunks to business customers. Billing is postpaid — you collect CDRs at month end, rate them against destination-based rate tables, and invoice accordingly.
How it works
- Define destination groups for domestic, international, toll-free, and mobile
- Set per-minute rates with 6-second increment billing
- Rating profiles apply the correct plan per customer automatically
- CDRs imported, rated, and injected into invoices as itemised call detail
- AFC tax (USF, E911, state surcharges) calculated and line-itemed at invoice time
How it works
- Separate products for prepaid and postpaid seat services
- Prepaid accounts have configured opening balance and credit limit
- Rating engine deducts charges as calls are made — in real time
- Service suspends automatically when balance hits the credit limit
- Postpaid customers receive itemised invoices at cycle end
Hosted PBX / UCaaS
Prepaid and postpaid seat services from one platform
You offer hosted PBX seats on a monthly subscription. Some customers want prepaid — balance deducts in real time. Others want postpaid monthly billing.
Wholesale VoIP reseller
Multi-tenant isolation with per-reseller rate plans
You sell to downstream resellers, each with their own end customers. Each reseller needs their own rate plan and billing configuration, completely isolated from others.
How it works
- Separate tenant per reseller with its own tariff plan and rating profile
- CDRs and invoices never cross between tenants
- All resellers managed from a single admin installation
- Apply different rate plans to each; support tiered margin models
- Per-reseller customer accounts and service records
How it works
- Recurring contract as a standard subscription product
- Overage units tracked as usage records through the CDR pipeline
- CDR rules normalise your service records to the platform’s format
- Usage charges rated and staged for approval
- Fixed and variable charges combined on a single itemised invoice
MSP — metered services
Recurring contracts with usage add-ons on one invoice
You sell managed IT services on a recurring monthly contract, plus per-unit charges for tickets above a monthly threshold, additional devices, or storage overages.
Mixed service provider
VoIP and SaaS with correct tax treatment per product
You offer both VoIP services (usage-based, telecom-taxed) and SaaS products (seat-based, sales-tax-only) from the same company.
How it works
- VoIP products configured with Avalara AFC — USF, E911, surcharges apply
- SaaS products configured with Avalara Sales Tax or built-in rules
- Tax engine set independently per product — no global override forced
- Customers with both service types receive a single invoice
- Each line item carries the correct tax treatment for its product type
Ready to see it in action?
We’ll walk through the admin interface, show you how rate plans are built and activated, and answer questions about your specific use case.